Getting Help with Power BI

Summary

Support for Power BI is available to all employees. The type of support is driven by the type of data being worked with. We have three categories: Datamarts, Operational Datasets, and Self-Service/Ad Hoc reporting.

Audience

All Swinerton Employees - anyone with an interest in working with data, and presenting reports, dashboards and visualizations.

DATAMARTS:

Datamarts are highly-governed, trusted datasets. These typically involve complex data relationships across multiple sources.
Datamarts are supported by the BTech Data Team through formal (Service Desk and Office Hours) and informal (phone calls) channels.

OPERATIONAL DATASETS:

Operational datasets are fast-paced, moderately governed ways of delivering data from trusted applications, such as CMiC.
Datasets are supported by the BTech Data Team in conjunction with developers, designers, and SMEs in the business through formal (Service Desk and Office Hours) and informal (phone calls) channels.

SELF-SERVICE REPORTING:

Self service reports are generated through non-governed access to data, whether through self-developed spreadsheets or “cloud” services; with an emphasis on freedom to innovate
Support for self-service reporting is provided by the report designer/developer.

HOW TO REQUEST SUPPORT

For issues with Datamarts or Operational Datasets, please file a standard ticket through the Service Desk software. Your ticket will be escalated to a member of our data team.
For issues with Self-Service data and reports, please contact the dataset developer directly.
Standard SLA response times will apply. Power BI issues will be categorized Medium Priority unless a presentation deadline is involved, in which case they will be Urgent.

Additional Tips:

If you are new to Power BI, please review the training materials posted in Swinerton University to enable you to get the most out of your Power BI experience.
You can also peruse Microsoft's Power BI video channel, which offers a number of excellent introductory videos.