Symptom

In locally installed Office 365 applications (Outlook, Visio, OneNote, etc...) the user cannot log into their Swinerton O365 account. After entering their @swinerton.com email address, and choosing "Work or School" account nothing happens.


Fix

Add the following value to the registry:


  • Registry folder: Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity
  • Name: EnableADAL
  • Type: REG_DWORD
  • Value: 0