Updating Windows via Software Center
This solution will quickly cover what an end user can do to try and get their machine updated to the latest version for Windows and all other Office applications
1 - You'll want to confirm a connection to the network, this is either done by connecting to SI_Users / SI_Jobsites / or using the VPN. It's suggested to stay connected at least an hour before attempting the steps below.
2 - Once you've been connected to the network for at least an hour press the start button and type Software Center, click on the icon that loads.

2a - In the new window that open, click the "Updates" tab on the left hand side - this page will show if you have any pending/installing updates. Continue to step 3 whether it's showing available updates or not

3 - Press the start button again and type Control Panel, click the Control Panel icon

3a - In the new window that opens up, in the top right click the dropdown for the "View by:" and choose "Small Icons"

3b - With the new view enabled click on "Configuration Manager"

4 - In the new window you'll want to click the "Actions" tab at the top
4a - You will then want to select each of the 11 actions and select "Run Now" - click ok on the prompt that comes up afterwards. Once all actions have been ran click OK

5 - After running all the actions and waiting approximately 30 minutes, go back into Software Center and confirm if there is any change