Combining Incidents for Change Control Log
Combining Incidents for Change Control Log -
Previously, when multiple incidents would arise in Fresh over the same issue, we would associate the incidents to a Problem and close out the tickets. Now that Problems aren't tracked in Fresh (see CCL), we need to combine all of the incidents into one and then link that "parent" ticket to the CCL.
Chose one of the incidents, click on Child Ticket, New Child, and search for the additional incident numbers and add them as Children to the new Parent problem. When tracking your incident on the change control log, use the URL for the Parent incident to link the two.