Escalation Procedure for Integrations
BTech
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Integration Information
Escalation Procedure for Integrations:
Service Degradation or Intermittent Issues:
- Review the ticket. If resolution isn't feasible independently, seek assistance from a developer.
- Notify the Service Desk.
- Contact Joe and Peter initially - call them and inform about the issue.
- They will Collaborate to create a Tracking Ticket.
- Tracking Ticket send the below email to BTech Leadership
Relay information to Teams Chanel for Daily Trending Issues
- If the issue persists for an hour, escalate to Gobi.
- If Gobi is unresponsive, escalate to Scott.
- If Scott is unavailable, please inform Jack.
Service Unavailability Problem:
- Notify all relevant parties/ Product Managers.
- Notify the Service Desk.
-
Contact Joe and Peter initially - call them and inform about the issue.
- They will Collaborate to create a Tracking Ticket.
- Tracking Ticket send the below email to BTech Leadership
Relay information to Teams Chanel for Daily Trending Issues
- If the issue persists for an hour, escalate to Gobi.
- If Gobi is unresponsive, escalate to Scott.
- If Scott is unavailable, please inform Jack.
- From Integration: Bhavya Mandadi, Karteek Sarvisetty