AGENT - How to Update a Change from Backlog in Freshservice BTech BTech Alerts & Notifications - Check this page for the latest information on emergencies and system outages. All times are Pacific. Category: Changes Changes Overview If a Product Line Manager assigns a change directly to an Agent, the agent will need to update the details of the change. At the time the Change is assigned, it is likely that the status will be set to Backlog. The status is to stay on Backlog until it is time to actively work on the Change. When it's time for the status to be updated, complete this process. Steps to Perform Within Freshservice, open the applicable Change request. Update the Status to Open Click Update
