Converting a Ticket to a Change in Freshservice BTech BTech Alerts & Notifications - Check this page for the latest information on emergencies and system outages. All times are Pacific. Category: Changes Changes Overview NOTE: How to Video available HERE. Steps to Perform Within the ticket, click Associate. Click Change initiated by this ticket. Complete the Associate a change form: NOTE: Fields with the red asterisk * are required to be completed in order to create the Change. The requester's name should auto populate.This can be modified, if necessary. Update the Subject field, if needed. Chose from the list of Products or Services. Leave the status on Backlog until the Change is being actively worked on. Update the Priority field, if needed. Update the Impact field, if needed. If this change results in a noticeable impact to end users, change to Yes. If this change requires the Service Desk to be aware, change to Yes. If this change necessitates an announcement to users on SwinNet, change to Yes. Update the Description field if necessary.Add as much detail as possible (it is possible that another agent will complete this change). Click Associate.
