Creating a Change Request using the Service Catalog in Freshservice BTech BTech Alerts & Notifications - Check this page for the latest information on emergencies and system outages. All times are Pacific. Category: Changes Changes Overview NOTE: How to Video available HERE. Steps to Perform Complete the BTech Change Request Form: Requestors Name.You can enter a request for someone else as well. Subject line should include Product or Service name along with notable detail. Select Product or Service from predetermined list. Give a short description of the change request. Describe the business justification of the change request. Select reason for the change. Select the percentage of the company that is affected by the change. Add any attachments that might be helpful. Select Place Request.