My Email gets marked as SPAM by Inky - How to give feedback to Inky

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Inky

Thank you for troubleshooting with our self-service tools!
If, at anytime, any assistance is needed:
- Open a ticket with the Service Desk, Swinerton Support Customer Portal.
- Contact the Service Desk at 866-647-5200
  - For more information about the Service Desk, check out the Service Desk site.

On occasion, you will receive a legitimate email from a known or expected source that will get marked by a yellow banner labeling it possible SPAM.
This document will help you give our email detection system (Inky) feedback so that legitimate emails don’t get marked as spam and get filtered out.

INKY, is an anti-phishing and email security platform, can flag emails as suspicious or malicious, potentially leading to them being marked as spam or quarantined, depending on your INKY settings.
The settings may be set too strict.
Sender's Email Address/Domain may have been previously reported to INKY.
Contents of the email may have been flagged based on other reported emails.

When an email marked SPAM by Inky, a Details email is sent with the information about the email and why it was marked SPAM.
Within the Details email, click Provide Feedback / Report This Email
Review the options available for labeling this message.
- Safe
- Spam
- Phishing
Click Safe (after confirming the email is safe).
Input a comment
- example: This is a trusted vendor.
Click Submit
The feedback tool will return this confirmation window:
- The feedback you provide will enable our email detection system to avoid marking legitimate email traffic as spam in the future and help it fine tune its detection process.