How To Add a Solution (Article) in Fresh Service
- Click on the Solutions icon along left margin
- Click “Add New” and select what you want to add
- Article
- Folder
- Category
- Article from external URL
Add New ARTICLE
-
Enter the Article Title
*check other Articles in the same folder and use the same naming convention. For example, Teams – How To Setup vs. Teams-how to Setup
- Write Article
*add your solution article by copying and pasting from external source or start typing it in
- Category, use drop down to find the Category you want to add your article to
- Folder, select the folder you want to add your article to.
- At the bottom, you can add an attachment
- Optional: you can add Tags and Keywords
- Click Save
Format your Solution Article - click HERE when you are ready to add content into your Article.