Freshservice Documentation Guides
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Documentation Information
“If everyone is following the same template, the
documentation should maintain the same look and standards
across the board, regardless of who worked on each document.”
“It’s about what gonna make it valuable to their readers.”
Swinerton Guides
Word Guides
Image (Logos, icons) Repository
Freshservice Guides
- How to Add a Solution (Article) in Freshservice, 1000059425.
- How to Convert an Existing Solution Article with the New Template Style, 1000061198.
Template Guides for Freshservice
- Freshservice Template Overview, 1000060396.
- Freshservice Template: Hardware\Software Product Overview, 1000060401.
- Freshservice Template: Hardware\Software\Equipment Pictures, 1000060402.
- Freshservice Template: Reference (How-to) Guide, 1000060400.
- Freshservice Template: Customer Facing Troubleshooting Guide, 1000060397.
- Freshservice Template: Helpdesk Facing Troubleshooting Guide, 1000060399.
- Freshservice Template: Procedure Guide, 1000060403.
- Freshservice Template: Policy Guide, 1000060409.
- Freshservice Template: Policy Review and Revision Guide, 1000060410.
- Freshservice Template: Policy Policy Exception Guide, 1000060412.
- Freshservice Template: Policy Definitions Guide, 1000060414.
- Freshservice Template: Policy Roles and Responsibilities Guide, 1000060415.
- Freshservice Template: Policy Compliance Guide, 1000060416.
Formatting Guides for Freshservice
Freshservice Features
- How to Add a Show/Hide in an Article, 1000059896.
- How to Add an Acronyms and/or Abbreviations HTML to an Article, 1000059879.
- How to Add Alternate Text for an Image, 1000060398.