Freshservice Template: Reference (How-to) Guide

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BTech

BTech Alerts & Notifications - Check this page for the latest information on emergencies and system outages. All times are Pacific. Freshservice Logo

Freshservice Documentation Guides, 1000060395.

Documentation Information

Examples:
- How to Access the Boomi Flow Exception Dashboard, 1000059718.
- How to Search for an Integration Interface within the Boomi Flow Exception Dashboard, 1000059719.

Template Preview

Article Title

Title Describing How to perform steps on Hardware/Software

Article Body

BTech

BTech Alerts & Notifications - Check this page for the latest information on emergencies and system outages. All times are Pacific.

Information

Overview

An overview of what these steps will accomplish.
Information when to perform these steps.

Steps to Perform

Document each step of the process.
Provide as much detail as possible.
Include screenshots as needed
- Highlight the important aspect of the screenshot as applicable.
  - Screenshot of the error message with optional text.
Create additional Reference (How-to) guides to cover each steps needed to complete the overall process.

Template HTML

				<table style="width: 100%;">
					<tbody>
						<tr>
							<td style="width: 17.8607%; vertical-align: middle; text-align: center;" rowspan="2"><img data-id="1031716887" class="fr-fic fr-dii" src="https://attachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTgyNTk5OCwiZG9tYWluIjoic3dpbmVydG9uLmZyZXNoc2VydmljZS5jb20iLCJ0eXBlIjoxfQ.ykODyS5O5at6QWDVbNGtIhsaVoMD_Poo4Idgw_qdbDw" style="width: 100px;" alt="Swinerton logo"></td>

							<td style="vertical-align: middle; width: 82.0398%;">

								<h1><abbr title="Business Technology">BTech</abbr></h1>
							</td>
						</tr>
						<tr>
							<td style="vertical-align: middle; width: 82.0398%;"><a rel="noopener noreferrer" target="_blank" href="https://swinerton.sharepoint.com/:u:/r/sites/swinnet_btech/SitePages/BTech-Alerts.aspx">BTech Alerts & Notifications</a> - Check this page for the latest information on emergencies and system outages. All times are Pacific.</td>
						</tr>
						<tr>
							<td style="width: 17.8607%; text-align: center; vertical-align: middle;">
								

							</td>
							<td style="width: 82.0398%; text-align: left; vertical-align: middle;" rowspan="2">

								<p>
									

								</p>
							</td>
						</tr>
						<tr>
							<td style="width: 17.8607%; text-align: center; vertical-align: middle;">Information</td>
						</tr>
					</tbody>
				</table>

				<p>
					

				</p>

				<p>
					

				</p>

				<h1>Overview</h1>

				<ul>
					<li>An overview of what these steps will accomplish.</li>
					<li>Information when to perform these steps.</li>
				</ul>

				<p>
					

				</p>

				<h1>Steps to Perform</h1>

				<ol style="list-style-type: lower-alpha;">
					<li>Document each step of the process.</li>
					<li>Provide as much detail as possible.</li>
					<li>Include screenshots as needed

						<ul>
							<li>Highlight the important aspect of the screenshot as applicable.

								<table style="width: 500px;">
									<tbody>
										<tr>
											<td style="text-align: center; vertical-align: middle;"><img alt="error message" src="https://attachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMjM5OTIzMiwiZG9tYWluIjoic3dpbmVydG9uLmZyZXNoc2VydmljZS5jb20iLCJ0eXBlIjoxfQ.qRAbJwUvn35uxPDLIx-AMwEZpOm7nCxM-YkBHx2lSCQ" style="width: auto;" class="fr-fil fr-dib" data-id="1032399232"></td>
										</tr>
										<tr>
											<td>

												<ul>
													<li>Screenshot of the error message with optional text.</li>
												</ul>
											</td>
										</tr>
									</tbody>
								</table>
								

								

							</li>
						</ul>
					</li>
					<li>Create additional Reference (How-to) guides to cover each steps needed to complete the overall process.</li>
				</ol>