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<td style="width: 17.8607%; vertical-align: middle; text-align: center;" rowspan="2"><img data-id="1031716887" class="fr-fic fr-dii" src="https://attachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTgyNTk5OCwiZG9tYWluIjoic3dpbmVydG9uLmZyZXNoc2VydmljZS5jb20iLCJ0eXBlIjoxfQ.ykODyS5O5at6QWDVbNGtIhsaVoMD_Poo4Idgw_qdbDw" style="width: 100px;" alt="Swinerton logo"></td>
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<h1><abbr title="Business Technology">BTech</abbr></h1>
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<td style="vertical-align: middle; width: 82.0398%;"><a rel="noopener noreferrer" target="_blank" href="https://swinerton.sharepoint.com/:u:/r/sites/swinnet_btech/SitePages/BTech-Alerts.aspx">BTech Alerts & Notifications</a> - Check this page for the latest information on emergencies and system outages. All times are Pacific.</td>
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<td style="width: 17.8607%; text-align: center; vertical-align: middle;">Information</td>
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<h1>Overview</h1>
<ul>
<li>Overview of the Hardware\Software.</li>
<li>Functions of the Hardware\Software.</li>
<li>Description of the Hardware\Software.</li>
</ul>
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<h1>Support Information</h1>
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<ul>
<li><strong>Support Documentation</strong>
<ul style="list-style-type: circle;">
<li>List the Knowledge Base Category(ies) for the Hardware\Software.
<ul style="list-style-type: square;">
<li>Category
<ul style="list-style-type: square;">
<li>Sub-category
</li>
</ul>
</li>
</ul>
</li>
</ul>
</li>
<li style="font-weight: bold;"><strong>Related Support</strong>
<ul style="list-style-type: circle; font-weight: initial;">
<li>List the Knowledge Base Category(ies) related Hardware\Software.
<ul style="list-style-type: square;">
<li>Category
<ul style="list-style-type: square;">
<li>Sub-category</li>
</ul>
</li>
</ul>
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<li><strong>Service Level Agreement (SLA)</strong>
<ul style="list-style-type: circle;">
<li>Indicate the Service Level Agreement (SLA) requirements for the specific Hardware\Software.
</li>
</ul>
</li>
<li><strong>Escalation Support\Open Ticket</strong>
<ul style="font-weight: initial; list-style-type: circle;">
<li>Indicate the Escalation Process, Requirements, and Path for the specific Hardware\Software.
</li>
</ul>
</li>
<li style="font-weight: bold;"><strong>Escalation Support Team</strong>
<ul style="font-weight: initial; list-style-type: circle;">
<li>Indicate the Escalation Process, Requirements, and Path for the specific Hardware\Software.</li>
</ul>
</li>
</ul>
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<h1>Hardware\Software\Equipment Pictures</h1>
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<td>Image Information</td>
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<td><img alt="Picture Needed" src="https://attachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMjM5OTg2MSwiZG9tYWluIjoic3dpbmVydG9uLmZyZXNoc2VydmljZS5jb20iLCJ0eXBlIjoxfQ.U36-g7cgN4nzddxzJStSxOiXnGlIpqi35ObOjU4GoPw" style="width: auto;" class="fr-fil fr-dib" data-id="1032399861"></td>
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