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<td style="width: 17.8607%; vertical-align: middle; text-align: center;" rowspan="2"><img data-id="1031716887" class="fr-fic fr-dii" src="https://attachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTgyNTk5OCwiZG9tYWluIjoic3dpbmVydG9uLmZyZXNoc2VydmljZS5jb20iLCJ0eXBlIjoxfQ.ykODyS5O5at6QWDVbNGtIhsaVoMD_Poo4Idgw_qdbDw" style="width: 100px;" alt="Swinerton logo"></td>
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<h1><abbr title="Business Technology">BTech</abbr></h1>
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<a href="https://swinerton.sharepoint.com/:u:/r/sites/swinnet_btech/SitePages/BTech-Alerts.aspx" target="_blank" rel="noopener noreferrer">BTech Alerts & Notifications</a> - Check this page for the latest information on emergencies and system outages. All times are Pacific.</td>
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<td style="width: 17.8607%; text-align: center; vertical-align: middle;">Information</td>
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<h1>Problem</h1>
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<li>Description of the issue.</li>
<li>Error message.</li>
<li>Steps leading to the error message.</li>
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<td style="text-align: center; vertical-align: middle;"><img alt="" style="width: auto;" src="[image URL]"></td>
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<li>Screenshot of the error message with optional text.</li>
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<h1>Cause</h1>
<ul>
<li>Description of what is causing the error\issue.</li>
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<h1>Estimated Troubleshooting Time</h1>
<ul>
<li>Estimated gauge to identify how long this troubleshooting article, typically, takes to complete.</li>
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<h1>Solution</h1>
<ol>
<li>Troubleshooting steps to validate/identify the error/issue.
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<li>Troubleshooting steps to resolve the error/issue.
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<li>Information what to do if the troubleshooting did not resolve the issue.
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<li>Escalation steps</li>
<li>Open Ticket steps</li>
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<h1>Ticket Logging Guide</h1>
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<li><strong>Subject:
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<td>Provide the Customer with an example Subject to use or reference</td>
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<li style="font-weight: bold;"><strong>Description:</strong>
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<li>Highlight important details to include for faster resolution.</li>
<li>Provide examples of information to include.
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<li><img alt="Paperclip icon" src="https://attachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMjM5OTI3NSwiZG9tYWluIjoic3dpbmVydG9uLmZyZXNoc2VydmljZS5jb20iLCJ0eXBlIjoxfQ.u_EdVzzGOGooWrdT0k4dtgTih9Agh_UuKrmd6v7WAuc" style="width: auto;" class="fr-fil fr-dib" data-id="1032399275"><strong>Attach a file:</strong>include if a picture or screenshot is needed or will aid with the resolution.
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<li>Provide the customer with a reference reminder of what to include in the attachment (picture, screenshot, file, etc).</li>
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<li><strong>Priority:</strong>(Suggest a Priority)</li>
<li><strong>Issue:</strong>(Provide info to guide the customer)
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<li><strong>Category:</strong>(Provide info to guide the customer)
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<li><strong>Specifics:</strong> (Provide info to guide the customer)</li>
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