Reusable Banners

Swinerton logo

BTech

BTech Alerts & Notifications - Check this page for the latest information on emergencies and system outages. All times are Pacific. Freshservice logo

Freshservice Documentation Guides, 1000060395.

Freshservice
Reusable Banners

Overview

Reusable banners with Preview and HTML
Quickly and easily copy the Banner HTML to paste into Solution Articles' "Code view".

Banners

Important Message Banner Preview

Important message here

Important Message Banner HTML

<table style="max-width: 700px;">
  <tbody>
    <tr>
      <td style="width: 75px; vertical-align: middle; text-align: center;"><img src="https://attachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzNTA5NjI3NywiZG9tYWluIjoic3dpbmVydG9uLmZyZXNoc2VydmljZS5jb20iLCJ0eXBlIjoxfQ.SEFLEj9DBeXoaiyeEK6MtCXH_qFIrpx-YruTFIfOLQY"></td>
      <td style="vertical-align: middle;">
        <ul>
          <li>Important message here</li>
            </ul>
          </li>
        </ul>
      </td>
    </tr>
  </tbody>
</table>

Canned Message Banner Preview

Canned Response: <insert applicable canned response name here>
How to Add a Canned Response to a Freshservice Ticket, XXXXXXXXXX.

Canned Message Banner HTML

<table style="max-width: 700px;">
  <tbody>
    <tr>
      <td style="width: 75px; vertical-align: middle; text-align: center;"><img src="https://attachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzNDI2MTgxOSwiZG9tYWluIjoic3dpbmVydG9uLmZyZXNoc2VydmljZS5jb20iLCJ0eXBlIjoxfQ.oIA_GmSSTBE4RARxidFxlH31g_5DCMidQeyIClComnk" alt="freshservice canned response logo"></td>
      <td>
        <ul>
          <li>Canned Response: <insert applicable canned response name here></li>
          <li>How to Add a Canned Response to a Freshservice Ticket, XXXXXXXXXX.</li>
        </ul>
      </td>
    </tr>
  </tbody>
</table>

Customer Facing Documentation Banner Preview

Customer Facing Documentation is available!
Info and Link to customer facing documentation

Customer Facing Documentation Banner HTML

<table style="max-width: 700px;">
	<tbody>
		<tr>
			<td style="width: 75px; vertical-align: middle; text-align: center;"><img src="https://attachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzNTA5NjU4MCwiZG9tYWluIjoic3dpbmVydG9uLmZyZXNoc2VydmljZS5jb20iLCJ0eXBlIjoxfQ.zO4EBtlwYaGoR5XVwPLKIOwZJ6-HOr_hvg-mzqkw9QI" alt="Customer Facing Documentation logo"></td>
			<td style="vertical-align: middle;">
				<ul>
					<li>Customer Facing Documentation is available!</li>
					<li>Info and Link to customer facing documentation</li>
				</ul>
			</td>
		</tr>
	</tbody>
</table>

Self-Service Banner Preview

Thank you for troubleshooting with our self-service tools!
If, at anytime, any assistance is needed:
- Open a ticket with the Service Desk, Swinerton Support Customer Portal.
- Contact the Service Desk at 866-647-5200
  - For more information about the Service Desk, check out the Service Desk site.

Self-Service Banner HTML

<table style="max-width: 700px;">
  <tbody>
    <tr>
      <td style="width: 100px; vertical-align: middle; text-align: center;"><img alt="content box gif" src="https://attachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzNDE4MTgxOCwiZG9tYWluIjoic3dpbmVydG9uLmZyZXNoc2VydmljZS5jb20iLCJ0eXBlIjoxfQ.RqEyMOT4Bi4egsUCFrWC0zXdFzS3DRUZ-EqOQX9HHXs"></td>
      <td style="vertical-align: middle;">
        <ul>
          <li><strong>Thank you</strong> for troubleshooting with our self-service tools!</li>
          <li>If, at anytime, any assistance is needed:
            <ul style="list-style-type: circle;">
              <li>Open a ticket with the Service Desk, <a rel="noopener noreferrer" target="_blank" href="https://support.swinerton.com/support/home">Swinerton Support Customer Portal</a>.</li>
              <li>Contact the Service Desk at 866-647-5200
                <ul style="list-style-type: square;">
                  <li>For more information about the Service Desk, check out the <a rel="noopener noreferrer" target="_blank" href="https://swinerton.sharepoint.com/sites/swinnet_btech/SitePages/Service-Desk.aspx">Service Desk site</a>.</li>
                </ul>
              </li>
            </ul>
          </li>
        </ul>
      </td>
    </tr>
  </tbody>
</table>