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Combining Incidents for Change Control Log
Combining Incidents for Change Control Log -
Previously, when multiple incidents would arise i
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Configuring Data exports in Power BI
In Power BI, click on Get data and choose Web
In the pop-up, paste the API URL copied
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Formatting Solution Articles
Type or Copy and Paste your content into the body of your Article* Font = Ariel Header
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How to Access and Update Canned Responses
How to Access and Update Canned Responses in Fresh Service -
STEP 1: Click on the Admi
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How To Add a Solution (Article) in Fresh Service
Click on the Solutions icon along left margin
Click “Add New” and select what you want to add
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How To Create a Canned Response
1. Click the Admin icon/tab along the left-hand-side 2. Click Canned Responses
3. Click New
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How To Merge Tickets
1. Go into one of tickets and click the 3 dots > select Merge
2. You can use the drop d
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How to Submit a Ticket Using "Simon Says"
STEP 1: Open Notepad and Copy Text from the Simon Says Note.
STEP 2: Open Email yo
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Identifying Training Opportunity Tickets
Identifying Training Opportunity Tickets Description
In an effort to decrease the number of